Shipping and Returns

If you have difficulty with your fuel system, consult the dealer where the unit was originally purchased. Your dealer will then contact TFI and request assistance. TFI will require model, part and serial numbers, proof of purchase, and date of installation. TFI reserves the right to examine the claimed defect in the field or upon return of the tank or component to TFI’s facility with all shipping charges being prepaid. If a part is defective and must be replaced, TFI will provide a Returned Merchandise Authorization (“RMA”) number, authorization, and instructions for replacement or further handling.

No payment will be made for parts purchased or repaired in the field without prior authorization by TFI.

TFI will pay its established warranty labor rates to service points or service dealers who have service agreements with TFI.

If an item is shipped as a replacement for a defective part, a charge will be made for this part. Credit will be considered upon return of the defective item. ALL RETURNED ITEMS MUST BE IDENTIFIED WITH THE RMA NUMBER AND RETURNED WITHIN 30 DAYS OF OPENING THE CLAIM.

Customer is responsible for payment of shipping costs. This will be accounted for in the payment and authorization process.

Delivery confirmation will be completed upon signature after receipt of item. If a customer claims they did not receive the product but the carrier has proof of delivery TFI will not reimburse the customer.

For returns, TFI will determine which party will BE responsible for shipping costs when authorization is given. Shipping length is 5-7 days. If a part or tank is being shipped for the second time TFI will determine who is to pay shipping costs.

The warranty will not apply when product failure is caused by conditions beyond the control of TFI, such as:

  1. Malfunction due to incorrectly ordered product
  2. Damage from misuse, negligence, or failure to provide reasonable and necessary maintenance
  3. Damage caused by improper installation
  4. Damaged caused in shipment or improper handling
  5. Damage caused by contaminated fuels or fuel additives
  6. Product modification or alteration

Products made from pickled and oil material are not covered under warranty for corrosion.

The in-line fuel filter provided with the TFI fuel system is not covered by warranty as it is a standard maintenance item.

Any action against TFI for breach of the warranty must be commenced within one (1) year after the cause of action has accrued.

Any action against TFI for breach of the warranty must be commenced in the Superior Court of Butte County, State of California.

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